Returns

Returns

 

How do I return an item?

Lightmyfire.com offers a 30-day return policy. When returning the products, make sure they are properly packaged.

Download your return slip here.
Write order number, article, and reason for return.

The next step is to pack the products and return slip. All returned items must be sent back in the original packaging and original condition. Damaged or missing original packaging can lead to a decrease in the value of the product.

Send the package from your agent. You must pay the shipping costs for return if you regret the purchase.

NOTE! We do not accept packages sent by COD or similar. You are responsible for the package/ products until we receive it/them. Save the receipt from the carrier and any tracking numbers.

It usually takes 12 working days (Mon-Fri) to receive and process your returned items in our warehouse*. You will receive a return receipt via email when your return is processed. This contains information about the repayment period depending on your choice of payment method.

*depend on the sending location and when we receive the returned items in our warehouse.

Do I pay for the return?

You are responsible for the shipping costs if you regret the purchase.
NOTE! We do not accept packages sent by COD or similar. You are responsible for the package/ products until we receive it/them. Save the receipt from the carrier and any tracking numbers.

I´m not able to pay?

Please contact customer service and we will help you.
info@lightmyfire.com
0046 40660 16 60

Contact us

We will answer within 48 hours, we promise! (mon-fri).

Other contact details

Headquarters
Light My Fire Sweden
Västkustvägen 7
SE-211 24 Malmö
Sweden
Org.nr: 556458-3473

Production
Light My Fire Production AB
Lysingsvägen 18
593 53 Västervik
Sweden

Customer service open times:

Monday - Friday 08:00-16:30
Weekends & Holidays (Stängt)
Phone: +46 40 660 16 60
Mail: info@lightmyfire.com

We will answer your email within 2 working days