Help & Support

Order and delivery

Is there a minimum order limit?

No.

Can I track my order?

Yes. The tracking number can be found on your order confirmation emailed to you. If you have an account on Light My Fire, you can find all the information regarding your order there. Please note that you must have created an account before placing your order.

Do I pay for shipping?

Within US orders over $59 get free shipping.

Cancelled order?

In the unlikely event that it is not possible to deliver an ordered product, Lightmrfire.com may cancel the order. You will be notified of the situation and if any payment or reservation of means of payment is returned/cancelled. If you wish to change something on your order, contact customer service immediately on 040 660 16 60 and we will help you if we have not already handled your order.

How long is the delivery time?

We want to deliver your package as quickly as possible. Normal delivery time is 2-3 working days.

I did not receive my order confirmation.

Contact customer service via the contact form and we’ll fix the issue.

To which countries do you deliver?

We deliver worldwide.

I have a discount code, where do I enter it?

1.Add the desired products that you want to buy in the shopping cart and click on the "Checkout" button.

2. Enter the discount code in the box at the bottom of the page. TIP: Enter the code exactly as it appears - if you add a space between the letters, the code will not be recognized.

Press "Apply" to deduct the discount on your order. The discount will not be deducted from your order until you have pressed the "Apply" button.

Fill in the rest of the page and continue to the page for secure payment.

If you want to fulfill your order later, you must enter your discount code again.

You can only use one discount code at a time.

The discount code does not work.

Make sure you have entered it correctly without any spaces or other characters.

When will the money be deducted from my account?

The money is reserved when the order is placed and only deducted when we have sent the package.

Can I pay by invoice?

No.

What payment methods do you offer?

Visa, Mastercard and Paypal.

Returns

How do I return an item?

Lightmyfire.com offers a 30-day return policy. When returning the products, make sure they are properly packaged.

Download your return slip here.
Write order number, article, and reason for return.

The next step is to pack the products and return slip. All returned items must be sent back in the original packaging and original condition. Damaged or missing original packaging can lead to a decrease in the value of the product.

Send the package from your agent. You must pay the shipping costs for return if you regret the purchase.

NOTE! We do not accept packages sent by COD or similar. You are responsible for the package/ products until we receive it/them. Save the receipt from the carrier and any tracking numbers.

It usually takes 12 working days (Mon-Fri) to receive and process your returned items in our warehouse*. You will receive a return receipt via email when your return is processed. This contains information about the repayment period depending on your choice of payment method.

*depend on the sending location and when we receive the returned items in our warehouse.

Do I pay for the return?

You are responsible for the shipping costs if you regret the purchase.
NOTE! We do not accept packages sent by COD or similar. You are responsible for the package/ products until we receive it/them. Save the receipt from the carrier and any tracking numbers.

Complaints

How do I enter a complaint about a product?

First, we find it very sad that you experience problems with our products, so of course we help to resolve the issue.

Your purchase is covered by the Consumer Purchase Act. This means that you can either get a faulty product repaired, replaced, refunded or a price reduction depending on the actual situation. It is of course required that the complaint be justified, and that the error has not arisen due to incorrect use of the product or other phenomenon that caused the damage.

You must contact us within a reasonable time and no later than within two (2) months after the defect has been discovered on the product. The complaint is made via our form under Complaints.

For us to be able to assess your complaint, we ask you to fill in the form below:

1. How did the injury or defect occur?

2. As documentation of the defect, send 2-3 pictures together with the description. The defect must be clearly visible in at least one of the images. In addition, make sure your photos show the entire product, one front view and one rear view.

3. Also note which order number the product had - or send with a copy of the order confirmation/ receipt.

4. Once we have received your photos, we will process your complaint as soon as possible.

If you need to return product(s) in connection with a complaint, Lightmyfire.com will send you a prepaid return label to use. If you instead choose not to use the prepaid return label (and therefore pay the costs for the shipment yourself), you must send the products to:

Light My Fire Sweden INC
13333 East 37th Avenue,
Denver CO
80239
USA

5. If the complaint is justified, we will of course refund your reasonable shipping costs for sending the product back to us. If the complaint is not justified, you will be responsible for all shipping costs, including our costs for sending the product back to you after inspection.

Remember that the product must always be sent properly packed and that you will receive a receipt for the shipment. You are responsible for the package/products until we receive it/them. Save the postal receipt and information about shipping costs and any tracking numbers.
NOTE! We do not accept packages sent by COD or similar.

Career, job, and other issues

Where do I send my job application?

Do you accept interns?

We are happy to consider your application for an internship. Email your resume and personal letter to info@lightmyfire.com.

 

Where are the products manufactured?

We are a Swedish company and have chosen to manufacture our products at home. The reason is simple: we have full control over quality, employee conditions, lead times and it means fewer unnecessary transports. It's good for the end-product and much better for the environment.
And we must admit that it feels good to be a local hero in Västervik!

Can I get my own print on the products?

Yes! It is possible with a larger number. Please contact info@lightmyfire.com with your request.

Gift Card

Do you sell gift cards?

Can you choose your own amount?

Yes, the lowest is $10.

How do I use a gift card?

When you have added the desired products to the shopping cart and go to the checkout, enter the code under: Apply gift card code.

Validity of gift cards?

The gift card is valid for 1 year from the date of purchase.

Can I have my own design on the card?

No, unfortunately it is not possible. But we have different designs to choose from.

Can I add my own message to the card?

Yes, after selecting the design.

How is the card sent?

You will receive the card by email.

Contact Information

Company Headquarters

Light My Fire Sweden
Västkustvägen 7
SE-211 24 Malmö
Sweden
Organisation number: SE 556458-3473

Production

Light My Fire Sweden Production
Lysingsvägen 18
SE-593 53 Västervik
PH +46 490 21 540
Sweden
Organisation number: SE 556553-6728

Customer service opening hours

Monday - Friday 08: 00-16: 30
Weekends & Holidays (Closed)
Phone: +46 40660 16 60
Email: info@lightmyfire.com

We will answer your email within 2 working days.

Contact us

We will answer within 48 hours, we promise! (mon-fri).

Other contact details

Headquarters
Light My Fire Sweden
Västkustvägen 7
SE-211 24 Malmö
Sweden
Org.nr: 556458-3473

Production
Light My Fire Production AB
Lysingsvägen 18
593 53 Västervik
Sweden

Customer service open times:

Monday - Friday 08:00-16:30
Weekends & Holidays (Stängt)
Phone: +46 40 660 16 60
Mail: info@lightmyfire.com

We will answer your email within 2 working days