SALES AND DELIVERY CONDITIONS

 

SALES AND DELIVERY CONDITIONS Lightmyfire.com is operated and owned by: Light My Fire Sweden AB, registered at the Swedish Chamber of Commerce with organisation number 556458-3473, Västkustvägen 7, 211 24 Malmö, Sweden You can contact lightmyfire.com by telephone: +46 40 6601660 or email: customerservice@lightmyfire.com Acknowledgement of order receipt and order confirmation When you order an item from us, you will receive a receipt by email to show your order has been received. However, you enter into a binding sales contract only when you have received an order confirmation / sales receipt from us.

 

ORDERING AND PAYMENT To purchase at lightmyfire.com you must be at least 18 years old and possess a valid credit card that we accept. If you are not yet 18 years old, you may still purchase items if you have obtained your guardian's consent and / or otherwise have a legal right to enter into a purchase. You select the items you want to buy and put them in the "shopping basket". You can edit the contents of the shopping basket right up to the time of order and you can continuously check the contents and price of the goods. Any extra payments such as shipping or debit card charges will be calculated immediately before you are ready to pay. When you are ready to order, click on "Checkout", where you enter your name, address, email, telephone number, payment method and choose delivery method.You can change the contents of the shopping cart right up until you confirm your purchase by clicking on the button "Order and pay". After this, your order passes to lightmyfire.com and can no longer be changed. You are required to provide a correct address for delivery of the goods. If the address you have provided cannot be confirmed, lightmyfire.com reserves the right to withhold delivery and cancel the order. The minimum amount for a purchase at lightmyfire.com is €30

 

CANCELLATION OF ORDER Lightmyfire.com may cancel an order if it is not possible to deliver the ordered product. You will be informed if such a situation arises and any payment or reservation made using a payment method will be returned / cancelled.

 

30 DAYS RETURN POLICY Lightmyfire.com offers a 30 days return period. Missing original packaging may result in a reduction in the value of an item. To receive a full refund, is it recommended to return the product in its original packaging. When returning the items, you should make sure that they are securely wrapped. You are responsible for the package / items until received by us. So keep the receipt from the courier and if applicable the track and trace number. You must pay the costs of returning the items if you change your mind. Send your return to: Light My Fire Sweden AB, Västkustvägen 7, 211 24 Malmö, Sweden Please note! We do not accept packages sent COD or similar.

 

DOCUMENTATION OF YOUR PURCHASE AND RETURN FORM You must attach a copy of the order confirmation or other documentation from your purchase. Additionally, it will facilitate the processing if you attach a completed return form, which is enclosed in the package when you receive the items.

 

REFUNDS When we receive the items, we will check them and you will be refunded the amount you paid to us upon purchase. The amount is always transferred to the same payment method used for the purchase. If for example you paid by card, the purchase amount is reversed to the payment card you used for the purchase.

 

COMPLAINTS - IF THERE IS SOMETHING WRONG WITH THE PRODUCT Your purchase is covered by the Sale of Goods Act, including rules regarding defects. This means that you can either have a faulty product repaired or replaced, receive a refund or reduction in price, depending on the specific situation. Of course it is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other incorrect conduct.

 

YOU MUST CONTACT US WITHIN A "REASONABLE PERIOD" You must make your claim within a "reasonable period" after you have discovered the defect. We recommend that you claim as soon as possible and within 2 months of the defect being discovered. You can claim by contacting us via email at customerservice@lightmyfire.com or by telephone on +46406601660 So that we can assess your claim, we will ask you the following: 1. Send us a brief description of how the damage or defect occurred. Please note that you should contact us as soon as you discover the defect. 2. To document the defect you must send 2-3 photos together with the description. 3. Send the photos via email to customerservice@lightmyfire.com 4. Please indicate the order number for the item, or attach a copy of the order confirmation / receipt 5. After we receive your photos, we will deal with your claim as soon as possible. If you are returning faulty items lightmyfire.com will send you a prepaid return label. If you choose not to use the prepaid return label (making you responsible for all costs associated with shipping) please send the items to: Light My Fire Sweden AB, Västkustvägen 7, 211 24 Malmö, Sweden If the claim is justified, we will refund your reasonable shipping costs incurred when sending the item back to us. Otherwise, you must bear all costs of transport, including our shipping costs for returning the item after the investigation. Remember that the item must always be well packaged and you must get proof of postage. You are responsible for the package / items until received by us. So keep the postal receipt including information on shipping costs and if applicable the track and trace number. Please note! We do not accept packages sent COD or similar.

 

PERSONAL DATA In order to shop at Lightmyfire.com you must give the following minimum information: · Name · Address · Email address · Telephone / mobile number The above data is stored together with information about the items you have purchased for 7 years from the end of the financial year to which the information relates, see Swedish Accounting Act (Accounting Act (1999:1078) Chapter 7 § 2) after which the information is deleted.

 

NEWSLETTERS When you sign up to our Newsletter, you accept to receive Light My Fire emails with inspiration, exclusive offers and personal recommendations. The messages are being send via our 3rd party software which meets GDPR protection security requirements. You can unsubscribe at any time. To ensure that the emails do not end up in the spam-folder, we monitor the deliverability for the sent messages to the individual receiver. We are using a 3rd party software tool to follow and analyse the deliverability.

 

COOKIES By using Lightmyfire.com you agree that we may use cookies. A cookie is a small data file that we place on your computer to keep track of what happens during your visit and to recognize your computer. A cookie is not a program and does not contain viruses.

 

COOKIE & PRIVACY POLICY

 

COOKIE & PRIVACY POLICY When you visit Lightmyfire.com we collect information about all visits to our website. We use this information to improve your user experience. Here you can read about the information we collect, how we treat the information, what we do with it, who has access to it and how to contact us about cookies and the privacy policy. The collection of personal customer information on Lightmyfire.com takes place within the framework of existing legislation and EU General Data Protection Regulation (GDPR) legislation. Lightmyfire.com automatically detects the IP address and data when you move between different pages and services on the website. If you log in or sign up for our newsletter, we record this too, so we can make it easier for you next time. In this context we use various analysis tools such as Google Analytics, which assist us in collecting statistics on the use of Lightmyfire.com to create a better experience for you. Lightmyfire.com collects information from users by five sources: By cookies when you visit our websites; e.g. IP address, country, viewed pages, viewed categories, viewed brands, interaction/clicks and searches. By purchases; e.g. demographic data, email address, payment information, items, order amount, discount level, brands and frequency. Including sending transactional emails, e.g. order confirmation, shipping confirmation and refund confirmation. By user behaviour and engagement in the sent communication (email, SMS, direct mail or phone); e.g. open rate, click rate and time spend reading the emails, sender domain and type of email client By users supplying information themselves. By credit scoring from 3rd party assessment company. The purpose of collecting the information serves different areas: Obligations. To fulfil our obligation to you as a customer or user of our service – like purchase, invoicing and customer service. Customer service. To be able to perform customer service via email, chat or phone. Answer questions related to your order or previous orders, adjust errors and to guide the customer. Marketing. To display inspiration, product offers/services and personal recommendations via web, email, SMS, direct mail, phone and via 3rd party advertisement. Fraud & risk. To prevent fraud and do risk assessment. Legislation. To meet existing legislation.

 

TIMEFRAME FOR DATA STORAGE We will retain your personal information for the period necessary to fulfil the purposes outlined in these Terms & Conditions unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.

 

WHAT IS A COOKIE? When you visit Lightmyfire.com, cookies are stored on your computer. A cookie is a small text file stored in your browser to recognise your computer on subsequent visits. No personal information is stored in our cookies. Almost all websites use cookies. They are located on your computer to help you, which helps analyse how the website is used so that the user experience can be improved. In many cases, cookies may be necessary to provide a particular service on the website. The information in your cookies is sent between your browser and a web server and includes information on user settings, login and how the website is being used.

 

BROWSING When you visit Lightmyfire.com, we collect information about all visits to our website. We use this information to improve your user experience, evaluate the use of the individual elements and to support our marketing.

 

AUTO LOGIN Lightmyfire.com automatically detects who you are, based on different parameters such as the IP address, device and cookies when you move between different pages and services on the website. This means if you are logged in on our website, you will automatically be logged in the next time you visit Lightmyfire.com on the same device.

 

ANALYTICAL TOOL We use various analytical tools such as Google Analytics, which assist us in collecting statistics on the use of Lightmyfire.com to create a better experience for you.

 

CONTACT REGARDING PERSONAL DATA If you want to access the information we hold about you, please contact us at: customerservice@lightmyfire.com. If incorrect data has been registered, or you have other objections, you can contact the same place. You can look at what information about you is registered and you can object to registration under the Personal Data Act. As a customer, you are entitled to access your collected data categories (article 15) and you may object to the registration pursuant to the relevant rules in the EU legislation General Data Protection Regulation (GDPR). Upon appropriate request, we will update, change or remove personal information that we control with reservation against violating any legislation.

 

PROTECTION OF PERSONAL DATA Legislation requires your personal information to be kept secure and confidential. We store your personal information on servers with high levels of security, which are located in controlled facilities, and our security is checked regularly to determine whether our user information is handled securely and always taking your rights as a user into account. However, we cannot 100% guarantee security for data transmissions over the internet. This means that there may be a risk that other unauthorised parties gain access to information when data is sent and stored electronically. Thus, your personal information is submitted at your own risk. Personal information is deleted or made anonymous continuously as the purpose for which it was collected ends. The rapid development of the internet means that changes in our processing of personal data may be necessary. We thus reserve the right to update and amend these guidelines for the processing of personal data. If we do, we will of course correct the "last updated" date at the bottom of the page. In case of substantial changes, we will notify you in the form of a visible notice on our websites. You may complain about the treatment of information and data relating to you. Complaints are submitted to the local Data Protection Agency.

 

CONTACT US You can contact us at Lightmyfire.com via: Email: customerservice@lightmyfire.com By phone: +46 40 6601660 Or by post: Light My Fire Sweden AB, Västkustvägen 7, 211 24 Malmö, Sweden